The most frequently asked questions about our products, shipping, and service.

1. Are the gemstones in your jewelry real?

Yes. We only work with natural gemstones that are only cut and remain otherwise untreated. We check each piece of jewelry for authenticity and quality.

2. Is your jewelry suitable for people with allergies?

Our gold-filled and silver jewelry is made from high-quality, skin-friendly materials. If you have sensitive skin or an allergy, wear a new piece of jewelry for a short time first and consult your doctor if in doubt.

3. How do I determine my ring size?

Measure the inside diameter of a ring you already wear and compare it to a size chart, or use a ring sizer. For the most accurate result, have your size measured by a jeweler. If you are in doubt between two sizes, choose the larger one.

4. How do I care for my jewelry?

Clean your jewelry regularly with a soft, damp cloth. Avoid harsh cleaning agents, chemicals, and ultrasonic cleaners. Store each piece separately to prevent scratches, and remove jewelry when exercising, showering, swimming, or cleaning.

5. What is the delivery time for my order?

Paid orders are delivered within 1-3 business days. You will receive a Track & Trace code to follow your shipment. During weekends, holidays, and busy periods, it may take a little longer.

6. Can I return my order?

You have 14 days from receipt to return your order, without stating a reason. You may view and try on a piece of jewelry during this time, just like in a store.

If a piece is damaged or clearly worn, we may withhold part of the amount for the depreciation. You pay the costs for returning the item yourself. As soon as we have received your return, you will receive your money back within 14 days, including standard shipping costs. On our returns page, you can read how to register a return.

7. Do you offer a warranty on your products?

We check each piece before shipment. If there is a manufacturing defect or flaw, please contact us. Normal wear and tear are not covered under warranty. You can read more about this on our care and warranty page.

8. Which payment methods do you accept?

You pay with iDEAL, credit card, or Shop Pay, via a secure connection. Payment is made in advance, before we ship.

9. Do you offer personalization or engravings?

Currently, we do not offer personalization or engravings.

Contact

info@gemira.nl