Quality Control

All products undergo thorough quality control before leaving our workshop. We check for material defects, finish quality, and functionality. If, despite this, you receive a product with a manufacturing defect, please contact us as soon as possible.

Gemstone Jewelry Care Advice

Gemstones require careful maintenance to preserve their natural beauty:

Clean your jewelry regularly with a soft, damp cloth
Avoid contact with perfume, hairspray, chemicals, and cleaning agents
Store jewelry separately in a jewelry box to prevent scratches
Remove jewelry during sports, swimming, or strenuous physical activities
Have professional cleaning done for stubborn dirt

Care Advice per Material

Gold filled: Our gold-filled jewelry has a durable gold layer but may discolour with prolonged contact with chemicals. Clean with a soft cloth and store dry.

Sterling silver: Silver can tarnish (oxidize). Polish regularly with a silver polishing cloth to maintain its shine. Store in an airtight container to slow down oxidation.

Gemstones: Different gemstones require specific care. Hard stones such as diamond, ruby, and sapphire are scratch-resistant. Softer stones such as opal, turquoise, and pearl are more delicate and require extra caution. Put on jewelry with pearls or softer stones last, after perfume and cream, and wipe them clean with a dry cloth after wearing.

Care Advice for Objects and Accessories

Objects and accessories: Clean with a soft, damp cloth and dry immediately. Avoid abrasive sponges and harsh cleaning agents. Do not immerse pieces with gemstones in water. Protect from extreme temperatures and direct sunlight to prevent discoloration.

Normal Wear and Tear

Normal wear and tear due to daily use is not covered by warranty. This includes light scratches, reduced shine due to prolonged wear, or discoloration due to contact with skin, perfume, or other external factors.

Manufacturing Defects

If you receive a product with a manufacturing defect or material defect, please contact us as soon as possible. State your order number and include photos. Your legal right to a sound product remains in force. We assess each situation individually and offer a suitable solution where necessary.

Returns and Exchanges

In addition to your right in case of defects, you also have a cooling-off period. You have 14 days from receipt of your order to return it without stating a reason. For the full terms and conditions, please refer to our returns policy page.

Repairs

For repairs to jewelry or other products, please contact us. We will assess whether repair is possible and inform you about the costs and turnaround time. Repairs due to normal wear and tear or careless use will be carried out at cost price.

Contact

info@gemira.nl